You can pay your water and wastewater bill with the Town of Saugeen Shores through many different ways. Bills are sent out every other month and you can find more information on rates and charges below.

Did you know the United Way of Bruce Grey’s Utility Assistance Program provides grants to low-income residents? To qualify, the accounts must be in arrears, at risk of disconnection, or already disconnected. For more details, visit the United Way’s website.

Final Water Meter Reads

Opening/closing a water account or if you are moving to or from an address within Saugeen Shores, please request a water meter reading.

Water Certificates

Please note that water certificates are currently being accepted by email only. You may send your written request and a copy of your cheque to accountsreceivable@saugeenshores.ca. There is a fee of $55.61 or $71.23 if required within 48 hours.

Pre-Authorized Monthly Payments

If you need to cancel upcoming monthly pre-authorized water please email accountsreceivable@saugeenshores.ca.

Contacting the Water and Wastewater Billing Department

Due to the Provincial directives, Town of Saugeen Shores non-essential services have been suspended.

If you have an immediate water and sewer billing concern that has not been answered on this page, please email us at accountsreceivable@saugeenshores.ca. This address will be checked at least once per day during this closure.

Payment options

View the different options for paying your bill with the Town of Saugeen Shores. You can now receive your tax and/or utility bills directly to your email. Email us to sign up for electronic invoicing. 

Internet or telephone banking

Have your seven digit account number handy and pay using internet or telephone banking. Many institutions provide online services, such as:

  • CIBC
  • TD Bank
  • RBC
  • Bank of Montréal
  • Scotiabank
  • Credit Union Central of Ontario

In-person (drop-box only)

The Municipal Office is closed to the public due to COVID-19 precautions, but you can still leave a payment in our drop-box.

Drop off a cheque or cash payment at the drop-box located outside the front doors of the Municipal Office main entrance (600 Tomlinson Drive, Port Elgin).

Mail

You can mail your cheque or post-dated cheque, along with your billing stub to:

Town of Saugeen Shores

600 Tomlinson Drive, P.O. Box 820
Port Elgin, ON N0H 2C0

Pre-authorized payment

To enroll in our Monthly Budget Plan or Due Date Plan through pre-authorized payments, please complete our online Pre-Authorized Payment Form. You can also download and complete a physical copy of our Customer Pre-authorized Debit (PAD) Agreement.

Monthly Budget Plan

Pre-authorized bill payments are made by debit from your bank account on the first business day of each month.

Due Date Plan

Pre-authorized bill payments are taken from your bank account on the due date specified on your utility bill.

Rates and charges

View the following information on our utility rate structure and current rates.

Water and wastewater rate structure

Our Water Financial Plan and Wastewater Financial Plan set out projected annual utility rate increases. This is to help operate, maintain and upgrade the water and wastewater system over a 15-year period.

Our water and wastewater rate structure ensures that the monthly capital contribution charges will pay for the debt, capital, reserve and major upgrades needed for our water and wastewater treatment, collection and distribution system. It ensures that all users are contributing to these infrastructure costs through their consumption charge. Revenue collected through water rates pay for water services. Revenue collected through wastewater rates pay for wastewater services.

Some of these upgrades can include:

  • Water or wastewater line upgrades
  • Pumping station upgrades
  • Hydrant replacement
  • Water and sewage treatment plant upgrades

The rate structure takes into consideration the diverse make-up of our community. Around 30% of Saugeen Shores residential properties are seasonal. We want to ensure all property owners, regardless of residency status, are contributing fairly to the fixed costs of delivering water and collecting waste. Treatment plants, pumping stations, and the distribution and collection system are available to all residents, year-round.

Current water and wastewater rates

 

Effective April 1, 2021

Property Type or Meter Type

Equivalent Household Unit (EHU) Factor Applied Per Unit

Bi-monthly Fixed Water Capital Contribution

Bi-monthly Fixed Wastewater Capital Contribution

Single family residential, semi-detached & condominium units

1

47.85

54.78

Multi-family residential

0.5

23.93

27.39

Campground sites - per site

0.3

14.36

16.44

Motel rooms - per room

0.2

9.58

10.96

Cabins and cottage courts - per cabin or cottage - 3 or more units

0.4

19.14

21.90

Cabins and cottage courts - minimum charge - 2 or fewer units

Not applicable (N/A)

47.85

54.78

Retirement lodges/nursing homes - per room

0.2

9.58

10.96

1" meter fixed capital contribution

N/A

76.58

87.64

1.5" meter fixed capital contribution

N/A

114.86

131.46

2" meter fixed capital contribution

N/A

153.14

175.28

3" meter fixed capital contribution

N/A

229.72

262.90

4" meter fixed capital contribution

N/A

306.28

350.54

6" meter fixed capital contribution

N/A

459.42

525.82

  • Water - volumetric rate: $1.08 per m³
  • Wastewater - volumetric rate: $1.99 per m³

Billing guidelines

  • The water and wastewater consumption charge is applied to all residential and non-residential property owners based on the metered volume of water used.
  • Single family residential and single owner condominium units are billed based on one equivalent household unit (EHU) value for the fixed water and wastewater charge.
  • Multi-family residential properties are billed based on 1/2 EHU value times each unit within the multi-unit residential dwelling. Examples of multi-family properties are apartments, duplexes, triplexes, etc.
  • Campgrounds, motels, cottage courts, retirement lodges and nursing homes are billed based on the applicable EHU value times each unit:
    • Campgrounds: 0.3
    • Motel rooms: 0.2
    • Cottage courts: 0.4
    • Retirement/nursing homes: 0.2
  • All other commercial properties are billed the fixed rate based on the size of the water meter that services the property.