
Paying Your Bill
Bill Frequency
Bills are sent out every even month(February, April, June, August, October and December). You can find more information on rates and charges below.
Bill Due Dates
Water and wastewater billing due dates for 2022 are:
- February 28
- April 29
- June 30
- August 31
- October 31
- December 30
E-Billing
You can now receive your tax and/or utility bills directly to your email. Email us to sign up for electronic invoicing.
Moving/Final Water Meter Reads
Opening/closing a water account or if you are moving to or from an address within Saugeen Shores, please request a water meter reading. There is a fee of $25 for all new, transferred or reactivated accounts.
Payment options
You can pay your water and wastewater bill with the Town of Saugeen Shores through many different ways. View the different options for paying your bill with the Town of Saugeen Shores.
Did you know the United Way of Bruce Grey’s Utility Assistance Program provides grants to low-income residents? To qualify, the accounts must be in arrears, at risk of disconnection, or already disconnected. For more details, visit the United Way’s website.
Internet or telephone banking |
Have your seven digit account number handy and pay using internet or telephone banking. Many institutions provide online services, such as:
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In-person (drop-box only) |
Drop off a cheque or cash payment at the drop-box located outside the front doors of the Municipal Office main entrance (600 Tomlinson Drive, Port Elgin). |
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You can mail your cheque or post-dated cheque, along with your billing stub to: Town of Saugeen Shores 600 Tomlinson Drive, P.O. Box 820 |
Pre-authorized payment |
To enroll in our Monthly Budget Plan or Due Date Plan through pre-authorized payments, please complete our online Pre-Authorized Payment Form. You can also download and complete a physical copy of our Customer Pre-authorized Debit (PAD) Agreement. Monthly Budget PlanPre-authorized bill payments are made by debit from your bank account on the first business day of each month.
Due Date PlanPre-authorized bill payments are taken from your bank account on the due date specified on your utility bill. |
Rates and charges
View the following information on our utility rate structure and current rates.
Water and wastewater rate structure |
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Our Water Financial Plan and Wastewater Financial Plan set out projected annual utility rate increases. This is to help operate, maintain and upgrade the water and wastewater system over a 15-year period. Our water and wastewater rate structure ensures that the monthly capital contribution charges will pay for the debt, capital, reserve and major upgrades needed for our water and wastewater treatment, collection and distribution system. It ensures that all users are contributing to these infrastructure costs through their consumption charge. Revenue collected through water rates pay for water services. Revenue collected through wastewater rates pay for wastewater services. Some of these upgrades can include:
The rate structure takes into consideration the diverse make-up of our community. Around 30% of Saugeen Shores residential properties are seasonal. We want to ensure all property owners, regardless of residency status, are contributing fairly to the fixed costs of delivering water and collecting waste. Treatment plants, pumping stations, and the distribution and collection system are available to all residents, year-round. |
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Current water and wastewater rates |
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Billing guidelines |
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Water Certificates
Please note that water certificates are currently being accepted by email only. You may send your written request and a copy of your cheque to accountsreceivable@saugeenshores.ca. There is a fee of $58.11 or $74.43 if required within 48 hours.
Water Account History Requests
For such items as bill reprints(email or mail), current or historical statements and receipt requests please send your written request accountsreceivable@saugeenshores.ca. There is a fee of $8.85 plus tax.