You can pay your water and wastewater bill with the Town of Saugeen Shores through many different ways. Bills are sent out every other month and you can find more information on rates and charges below.
Did you know the United Way of Bruce Grey’s Utility Assistance Program provides grants to low-income residents? To qualify, the accounts must be in arrears, at risk of disconnection, or already disconnected. For more details, visit the United Way’s website.
Final Water Meter Reads
Opening/closing a water account or if you are moving to or from an address within Saugeen Shores, please request a water meter reading.
Water Certificates
Please note that water certificates are currently being accepted by email only. You may send your written request and a copy of your cheque to accountsreceivable@saugeenshores.ca. There is a fee of $55.61 or $71.23 if required within 48 hours.
Pre-Authorized Monthly Payments
If you need to cancel upcoming monthly pre-authorized water please email accountsreceivable@saugeenshores.ca.
Contacting the Water and Wastewater Billing Department
Due to the Provincial directives, Town of Saugeen Shores non-essential services have been suspended.
If you have an immediate water and sewer billing concern that has not been answered on this page, please email us at accountsreceivable@saugeenshores.ca. This address will be checked at least once per day during this closure.
Payment options
View the different options for paying your bill with the Town of Saugeen Shores. You can now receive your tax and/or utility bills directly to your email. Email us to sign up for electronic invoicing.
Internet or telephone banking |
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Have your seven digit account number handy and pay using internet or telephone banking. Many institutions provide online services, such as:
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In-person (drop-box only) |
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The Municipal Office is closed to the public due to COVID-19 precautions, but you can still leave a payment in our drop-box. Drop off a cheque or cash payment at the drop-box located outside the front doors of the Municipal Office main entrance (600 Tomlinson Drive, Port Elgin). |
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You can mail your cheque or post-dated cheque, along with your billing stub to: Town of Saugeen Shores 600 Tomlinson Drive, P.O. Box 820 |
Pre-authorized payment |
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To enroll in our Monthly Budget Plan or Due Date Plan through pre-authorized payments, please complete our online Pre-Authorized Payment Form. You can also download and complete a physical copy of our Customer Pre-authorized Debit (PAD) Agreement. Monthly Budget PlanPre-authorized bill payments are made by debit from your bank account on the first business day of each month. Due Date PlanPre-authorized bill payments are taken from your bank account on the due date specified on your utility bill. |
Rates and charges
View the following information on our utility rate structure and current rates.
Water and wastewater rate structure |
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Our Water Financial Plan and Wastewater Financial Plan set out projected annual utility rate increases. This is to help operate, maintain and upgrade the water and wastewater system over a 15-year period. Our water and wastewater rate structure ensures that the monthly capital contribution charges will pay for the debt, capital, reserve and major upgrades needed for our water and wastewater treatment, collection and distribution system. It ensures that all users are contributing to these infrastructure costs through their consumption charge. Revenue collected through water rates pay for water services. Revenue collected through wastewater rates pay for wastewater services. Some of these upgrades can include:
The rate structure takes into consideration the diverse make-up of our community. Around 30% of Saugeen Shores residential properties are seasonal. We want to ensure all property owners, regardless of residency status, are contributing fairly to the fixed costs of delivering water and collecting waste. Treatment plants, pumping stations, and the distribution and collection system are available to all residents, year-round. |
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Current water and wastewater rates |
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Billing guidelines |
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