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The Town of Saugeen Shores is committed to providing information in the format that meets your needs.  We have made every attempt to make documents accessible, but there may still be difficulty in recognizing all of the information.  Please contact us if you require assistance and we will provide this information in an alternate format.  Please note that third party documents may not be accessible.  Upon request, we will attempt to obtain these documents in an appropriate accessible format from a third party. 

We value your input and welcome your comments to assist us with monitoring and improving our services. 
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The Accessibility of Ontarians with Disabilities Act, 2005 (AODA) is a law passed by the Ontario Legislature that allows the Government to develop specific Standards of Accessibility and to enforce them.  The Standards provide the details to help meet the goal of the AODA.  They will set requirements in a number of key areas and will be reviewed at least every 5 years and new requirements may be added.  Ontario will move step by step towards accessibility that is widespread and commonplace. The goal of the Act is to make the Province of Ontario completely accessible by 2025.

Accessible Standards for Customer Service - Regulation 429/07

The Accessibility Standards for Customer Service O.Reg. 429/07 requires a  municipality to adopt and maintain a policy, procedures and practices governing  the provision of its goods and services to persons with disabilities.  It also states that every person who deals with members of the public or other third parties on behalf of the provider (the Town) must receive training on Accessible Customer Service.

Customer Service Policy

Integrated Accessibility Standards - Regulation 191/11

The next three standards, Information and Communications, Employment and Transportation, have been combined under one regulation, the Integrated Accessibility Standards Regulation 191/11.  This regulation is now law and the requirements currently in the regulation are being phased in between 2011 and 2021.

  • Customer Service - establishing accessibility standards around customer service
  • Transportation - making it easier for people with disabilities to get to where they need to go
  • Employment - expanding Ontario's labour pool and welcoming people with disabilities into more workplaces
  • Information and Communications - giving people with disabilities access to more of the information we all depend on
  • Built Environmental Standard - helping remove barriers in buildings and outdoor spaces for people with disabilities.  Work continues on this fifth and final standard.

Multi Year Accessibility Plan

Integrated Accessibility Standards Policy

2015 Accessibility Report

2017 Accessibility Report

Accessibility Advisory Committee

Saugeen Shores has an active Accessibility Advisory Committee that meets each month (subject to change) at 5:00 p.m. in the Municipal Offices.

Emergency Preparedness

Emergencies can occur at any time and your best defense is to be prepared.  The Town of Saugeen Shores has prepared a pamphlet series on emergency preparedness for people with disabilities/special needs as follows:

Service Disruption

Service disruptions may be given by posting the information in a conspicuous place on premises owned or operated by the Town, as well as by posting it on the municipal website, or by such other method as is reasonable in the circumstances.

If the website should expect a temporary service disruption, advance notice shall be provided on the website where possible, keeping with the conditions of the service disruption section of this policy.

County Washroom Project

The County of Bruce has been working with each Municipality in Bruce County to provide a map of washrooms in the County.  Please see the website for the interactive map, which shows the location and the level of accessibility for each washroom.

Fee Reduction

Businesses and landowners may be elegibile for a reduction in building or sign permit fees for making accessibility improvements to their properties in downtown Port Elgin or downtown Southampton. Where making any accesibility improvement that requires a Saugeen Shores permit, the fees in these areas are 50% of the required fees.