Facilities and amenities

The Centennial Pool is open. Ice rentals are available at the Plex. Community facilities such as halls and outdoor pavilions are open for bookings. Visit our COVID-19 page for all municipal updates.

Recreation programs

• Refunds and account credits have been processed for cancelled programs
• Anyone with questions may contact staff by email or 519-832-2008 ext 131
• Visit our recreation page for information on programs and activities

Fall pool schedule

The fall pool schedule runs from September 7 to 17. The schedule will be updated for September 20 to December 17. The pool is open Monday to Friday. Recreational swims run at the same time daily. View the online program calendar or download a copy of the schedule.

Download the fall pool schedule

Important changes due to COVID-19

To ensure the safety of our staff and patrons a number of protocols are in place. Please watch our short welcome back video prior to your first visit back.

• All swim times must be pre-booked online or by calling 519-832-2008 ext. 131
• Search by the activity name when booking online
• Swims are available to pre-book up to 7 days in advance of activity date
• Pre-payment is required at time of booking
• Patrons may book up to 3 activities per week
• Complete a COVID-19 screening prior to your visit

Register for activities

All participants must pre-screen for COVID-19 symptoms prior to arriving at the pool or program. If you or any member of your household have any symptoms or answer yes to any of the screening questions, do not come to the pool. 

Use Ontario's screening tool prior to every visit. If you feel sick, please stay home.

Arriving at the pool

1. Wear your bathing suit underneath your clothes
2. Arrive 5-10 minutes prior to program start time. Patrons will not be permitted into change rooms earlier
3. Enter through the north (accessible ramp) entrance located at the front of the school facing Gustavus Street
4. Masks are required inside the school and aquatic facility (except in the pool)
5. Stop and sanitize at sanitation station
6. Check-in at the front counter with staff before entering the change rooms
7. Pick up a plastic bin for your belongings
8. Remove footwear and leave in the lobby
9. Masks are required in the change rooms until you head into the shower

Leaving the pool

1. Limit showering to a quick rinse off following your program. Shower at home
2. Put on mask once returning to the change room
3. Exit change rooms no more than 5-10 minutes after program end time 
4. Stop and sanitize at sanitation station
5. Drop off your plastic bin in the discard area in the lobby 
6. Exit facility through the east doors (the usual main entrance) to parking lot

Face coverings or masks

During programs

• Program capacities are reduced to ensure physical distancing
• Capacity limits depend on the type of program
• All programs must be pre-registered including lane swims and aquafit classes
• Equipment from the pool is not available during phase 1
• Patrons can bring in their own equipment. It must be sanitized prior to arrival and immediately following the program. Disinfectant will be available for use
• When the instructor/lifeguard blows the whistle at the end of a program, exit pool immediately
• Slide and tarzan rope are not available
• Programs will be introduced in phases with a minimum of 2 weeks between each phase

On the pool deck

• Follow directional arrows and signage to move around the pool deck
• Leave bin of belongings in designated area
• Water bottle fill station is open for use
• Spectators are not permitted on the pool deck or in viewing gallery
• Keep 2 metres apart from other patrons and staff at all times

Change rooms and washrooms

• Maximum capacity per change room: 12 patrons
• Changing stalls are not available at this time
• Patrons will pick up a bin for their belongings when they check in
• Locations for changing are marked in ensure physical distancing
• Bring all belongings onto pool deck and leave in designated area
• Patrons must shower before entering the pool deck
• Masks are required in the change rooms until patrons enter shower area
• Once on the pool deck, follow directional arrows and listen to staff at all times
• Washrooms are available for use; 1 person is permitted at a time
• Hair dryers are not available
• Water fountains are not available
• Baby change tables are available for use
• Keep 2 metres apart from other patrons in the change room at all times

In order to manage facility capacity, all participants must register for recreational programs, including lane swims and aquafit classes. You can register online or by calling 519-832-2008 ext. 131.

Registering online

If you have an account already, log in and search for your programs.

If you or your children have participated in swimming lessons or camps or you've rented a facility, you likely have an account. If you've forgotten your password, input your email address and click on "forgot password." A temporary password will be sent to the email address you provided. You will then be prompted to create a permanent password.

If you do not have an account, select create an account. Follow the prompts to create an account. You can add other family members to your account once it is set up.

Program registration

1. Register for programs online anytime, and up to 30 minutes prior to the start time
2. Register online, weekdays by phone 519-832-2008 ext. 131, or in-person when leaving a program
3. Maximum of 3 registrations per week
4. Registration is first come, first serve
5. Payment is required at the time of booking online or by phone
6. Payment will be accepted in-person if pre-registration is made in-person after class
7. Programs open for registration 7 days in advance
8. Walk-ins will not be permitted
9. If registering by phone, do not leave a voicemail to confirm your spot. You must receive verbal confirmation that you're registered.

Questions or challenges with account set-up or registration?

Email us or call 519-832-2008 ext. 131.

Refund policy for recreational programs

1. Refund credits will be applied for pre-registered programs if participants contact staff 48 hours prior to the program or if they are unable to participate because they are sick the day of the program. Staff must be notified in the event of illness
2. No refunds will be provided if participants do not notify staff
3. Full refunds will be issued if programs are cancelled by the Town for any reason

Pool admission standards

The current pool admission standards remain in effect. Refer to policies below.

Swimming lesson guidelines

Swimming lessons are now available for registration. Due to physical distancing requirements, the following measures are in place:

• Preschool to Swimmer 3: parent in the pool participating in the lesson
• Swimmer 4 and up: no parent participation
• Private lessons available for Swimmer 4 and up

Requirements for Children

• Children 6 years of age and younger must be accompanied by a parent, or guardian who is at least 16 years of age and is responsible for their direct supervision.
• Children 7 to 9 years of age must pass a facility swim test or be accompanied by a parent or guardian who is at least 16 years of age and is responsible for their direct supervision.
• Children must be 7 years or older and meet pool admission policy requirements in order to use the pool inflatable.
• We encourage all our swimmers to swim with a buddy.

Direct Supervision

Direct supervision is defined by being within arms reach at all times. When directly supervising children there is a maximum of two children under the age of 9 years old per guardian.

Swim Test

The swim test is 2 widths of a recognizable stroke without stopping and 1 minute of treading water.

Age Requirements for Change Room Use

Children 7 years of age or older are required to use the change room designated for their gender. If this is not suitable, please see our Program Staff so that appropriate accommodations can be arranged.

Medical Conditions and Special Needs

Those with serious medical conditions should be accompanied by an individual who knows their condition and is responsible for their direct supervision. Adult, children and seniors are welcome. Any caregiver volunteering their time to help a person with special needs is admitted free (1 caregiver). Special needs swimmers are welcome at any of our swims.

Pool and Deck Capacity

• Fun Swims: Maximum 140 people
• Fun Swims with the Inflatable: Maximum 75 people 

Centennial Pool will be closed when

• Roads are closed due to weather conditions
• Ministry of Transportation and OPP are recommending that if you do not need to travel to stay home
• When schools are closed due to weather conditions

If programs are cancelled, participants will be notified by:

• Facility closures news feed. Subscribe to be notified when closures are posted
• Social media on Facebook and Twitter
• Local radio stations
• Email to all registrants that have provided an email address

Weather conditions and cancellations

Conditions will be monitored and re-evaluated every 6 hours. For example, if schools are closed in the morning but roads become clear and safe as the day progresses, evening programs will run as scheduled.

In the event of a cancellation, a makeup class will be scheduled. If a class can not be rescheduled, a refund credit will be provided for the cancelled classes.

Lesson cancellation and closures

Our goal is to make the decision on whether lessons will run by 1pm. If lessons are cancelled for the evening, all drop-in programs and rentals will also be cancelled.