Manage your Water Account

If you are opening or closing a water/wastewater account, or if you are moving to/from an address within Saugeen Shores, please Request a Water Meter Reading. 

Please note that there is a fee of $25.00 for all new, transferred, or reactivated accounts.  

The Town offers multiple plan options for Pre-Authorized Debit (PAD) payments. You can enroll or cancel your PAD plan on our Pre-Authorized Debit page.

The Town offers e-billing for your Water/Wastewater invoices. To enroll, please complete the eBilling Request Form. 

Please note that electronic Water/Wastewater bills are sent from waterbilling@saugeenshores.ca. Please add this email to your Safe Sender List and monitor your Spam/Junk email folder if you do not see an expected bill in your mailbox. 

You can request a copy of a Water/Wastewater bill online and pay by credit card.

To request a reprint and pay by cash, cheque, or debit, please email waterbilling@saugeenshores.ca or visit the Municipal Office at 600 Tomlinson Drive, Port Elgin.

Please note, a $12 fee is associated with each reprint.

You can book your own service appointment for the following:

• If you have received a notification regarding a required Water Meter repair on your Water/Wastewater invoice. 
• If you require a seasonal water turn on or shut off. 
• If you are completing a water service repair which requires your water service to be shut off or turned back on. 

Complete an online form to change your mailing address or update your contact information.

You can request a water certificate online if you are paying by credit card.  

Water certificates can be paid for by credit card, cheque or in person at the Municipal Office at 600 Tomlinson Drive, Port Elgin. 

On May 11, 2026, Council passed Water and Wastewater By-law (44-2026), effective June 1, 2026, which now requires all water and wastewater accounts to remain in the property owner’s name.

Under the Municipal Act, property owners have always been legally responsible for water and wastewater charges, regardless of who was listed as the account holder.

Existing accounts currently in a tenant’s name may remain active until the tenancy changes or the account is finalized.

New accounts will not be opened in a tenant’s name. However, tenants may receive electronic copies of water and wastewater bills if the property owner and tenant complete a Tenant Billing Designate Form.