Water and Wastewater

Homeowners in Saugeen Shores are responsible for: 

• All water and wastewater lines on their property. 

• Cleaning water and wastewater laterals from their building up to the municipal boundary. 

• Ensuring their water meter's puck, found outside the home, is clearly accessible and readable. 

• Taking all precautions necessary to prevent damage to the water meter and attachments from frost, hot water, blows, or damage from any cause. 

• Responding to any notifications from the Town regarding broken, or non-functioning water meters and identifying/reporting any issues to the Town regarding water meter issues.  

• Broken water meters will be replaced by the Town at the homeowner's request and expense.  

• For replacement/repairs to the water meter after business hours (7:00 am-3:30 pm), special charges will be applied.  

• During office hours, meters can be purchased at the Town office and installed by a licensed plumber.  

• Applicable fees as per the Fees and Charges by-law apply.  

• Final inspection of the newly installed water meter is required by the Town of Saugeen Shores. 

The Town of Saugeen Shores offers the following services for residents' water accounts: 

• Water turn on and off for seasonal properties 

• Water turn on and off for private water service repairs 

• Water meter repairs 

Things to keep in mind: 

• The homeowner must be present for Water Meter Turn on and Water Meter Repair appointments. 

• Water service appointments are on weekdays only. For weekend appointments, residents can contact OCWA at 519-797-2561 for services at the expense of the homeowner. There will be a charge of minimum $300 for services through OCWA. 

• Failure to go through the Town or OCWA when turning on/off water, and any resulting destruction of Town water/wastewater infrastructure may result in charges being applied to the resident, as outlined in the Fees and Charges By-law. 

• Any misuse of the water/wastewater system may result in charges being applying to the customer, including the rebilling wages and misuse fees outlined in the Fees and Charges By-law. 

You can book your appointment online by visiting Book a Water Service Appointment. 

Service Line Warranties of Canada (SLWC) is working in partnership with the Town to offer homeowners affordable water or wastewater service repair plans. The plans can cover the costs of fixing broken, clogged or leaking water or wastewater lines that connect their homes to the Town’s systems. There is no obligation for homeowners to sign up for a plan.  

Homeowners can contact SLWC directly to learn more about the available plans at 1-866-922-9004 or by visiting the SLWC website.